We find the work worth automating first.
Most teams automate what’s easy to see. The expensive work is usually somewhere else: in the handoffs between people and systems. So every engagement starts with an audit.
The Capacity Audit
Map the work. Price the waste. Rank the opportunities.
- We talk to the people who do the work, not just the people who manage it. That’s where the real process lives.
- We follow the work end to end, from the first enquiry to the final invoice, and note every point where someone retypes, chases, copies or waits.
- We put a cost on each one: hours a week, errors, and revenue left waiting.
- A ranked list of bottlenecks, with what each one costs and what fixing it would take.
- Your Capacity Map: which system holds what, and which should be talking to each other and aren’t.
- A recommendation for the first build: the best return, not the easiest demo.
- A working session to walk through it. The findings are yours whether or not we build anything.
The audit is a paid engagement. Its length and price depend on the size of your operation, and we agree both on the fit call before anything starts.
What we actually found
Real businesses, the work their people were doing by hand, and what happened after.
| What we found | What changed | Result |
|---|---|---|
| A mobile network’s staff checked every new customer’s ID, chased the payment and activated each SIM by hand. JUST Mobile · Telecom | Sign-up, ID check, payment and eSIM activation became one conversation, with the carrier updated in real time. | ~12,000 customers onboarded, no activation team |
| Accountants sent every client the same long form, then spent weeks chasing slips and receipts by email. TaxRequest · Accounting | One guided conversation asks only what applies, takes documents from a phone, and delivers a complete file to the firm. | ~20 firms offer it under their own name |
| Sales reps built workstation quotes from filters, spreadsheets and the memory of a few experts. Hours per quote. Consenna · B2B sales | A rep pastes the customer’s request and gets the best 2–3 matches from the real catalogue, compared, with a drafted reply. | Quotes in minutes, across 40,000+ configurations |
| A two-person store answered “where’s my order?” across several warehouses, one message at a time. Football Supplements · E-commerce | Order tracking, returns and product questions answered from live order and warehouse data. Abandoned carts followed up automatically. | 80% less support work |
| Shoppers left their number and waited for someone to call them back. Pacha · E-commerce | A WhatsApp conversation starts within seconds, in French, German or English, and recommends the right subscription. | +20% conversions from captured leads |
| Around 50 studios each answered their own Instagram and Facebook messages, whenever someone at the desk had time. Orangetheory Fitness franchisee | One front desk answers every message instantly, knows each location, and hands the lead to the right studio’s CRM. | ~50 studios, every message answered |
Five steps. No handoffs.
- AuditWe map your processes with the people who run them.
- PrioritiseWe rank every task by hours saved, revenue gained and errors removed, and agree the first build with you.
- Build and connectWe automate it end to end, inside the systems your team already uses.
- Launch in your accountsIt runs on your accounts, you own it, and your team can change it.
- Measure, then take the next oneWe track hours, conversions and accuracy, then move down the list. Or we hand it over.
The person who runs your audit is the person who builds the system. Nothing gets lost between a sales team and a delivery team, because there isn’t one.
Built on the systems you already run
Your CRM, online store, helpdesk, payments, spreadsheets and messaging, plus the industry systems specific to you.
Before you book
Do we have to replace our tools?
No. We connect the ones you have. A new tool comes in only when there’s no other way, and we’d tell you in the audit.
We already have some automations. Is this still useful?
Usually, yes. Most existing automations cover what was easy to set up. The audit checks what they miss and whether they still work.
Who does the work?
The founder, from the first call to launch. The person you talk to is the person who builds your system.
Who owns what you build?
You do. It runs in your accounts, and at handover you get full access, documentation and support.
How do you handle access to our systems?
Inside your accounts, with only the access the job needs. You can revoke it at any time.
Do you use AI?
Where it earns its place: reading a request, understanding a customer, drafting a reply. Most of the value comes from connecting systems properly. AI is one tool among several.
How long does it take?
It depends on scope. We agree the timeline for the audit and for the first build before either one starts.
Do you work with agencies?
Yes. We build under your brand. Partner with us →
Find out what one bottleneck is costing you.
Thirty minutes with the founder. You’ll leave knowing where the hours go, whether an audit makes sense, and what it would cover.